Technical Support

Dish Media Network Pvt. Ltd.
1 - 2 years Kathmandu, Janakpur, Butwal 107

Technical Support

Job Category IT / Support
Job Type Full Time
Job Location Kathmandu, Janakpur, Butwal
No. of Vacancy 2 in each city
Gender Preferred Males
Offered Salary Negotiable
Apply Before (Deadline) 12th March, 2021

About the company

DishHome is the DTH service provider in Nepal, operated by Dish Media Network Ltd. It was formed in 2010 after a merger between two DTH providers, namely Home TV and Dish Nepal. Dish Media Network Pvt. Ltd. provides expertise in developing new technologies and digital innovations in the satellite broadcasting.

Responsibilities/ Job Description

  • Responsible for round the clock monitoring of the network infrastructure
  • Detect and respond to alarms, open tickets, assist with troubleshooting as required
  • Resolve the issue by utilizing documented processes and run books
  • Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
  • Contribute to a daily activity report and support troubleshooting activities as required
  • Ensure ticket handover during shift changes in accordance to operations guidelines
  • Working on WAN link issue isolation

Qualifications/ Job Specification

  • Bachelor in computer engineering or computer related field
  • 1 year of work experience in ISP is preferred
  • Technical understanding of internetworking technologies
  • Knowledge on MPLS technology is preferred
  • Strong written/verbal communication skills
  • Ability to work in a tight schedule
  • Flexible attitude towards work

key skills

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Dish Media Network Pvt. Ltd.

Bhaisepati, Kathamndu